![]() What do I do if I suspect my pet has become ill because of this issue? A receipt or proof of purchase may not be required to obtain a refund or exchange, but we may require some form of verification that impacted product was purchased a receipt or photos of product in your possession) as well as the name of product and UPC item code(s). If emailing, pease include proof of purchase (e.g. Out of an abundance of caution, we initiated a voluntary class III recall on specific shipments of Kibbles ‘n Bits ® canned wet dog food because they do not meet our quality specifications.Ĭonsumers who purchased impacted product can call us at 80, Monday through Friday, 9:00 AM – 5:00 PM EST, or email us here with any questions, concerns, or for a refund or replacement product. What should I do with the Kibbles ‘n Bits ® wet dog food I have at home now? Are you issuing a recall of impacted product? Skippy 13.2 oz, Premium Chunks in Gravy with Beef Premium Chunks in Gravy 3 in 1 Chicken, Beef & Liver Premium Chunks in Gravy with Beef & Chicken Premium Chunks in Gravy with Smoky Turkey & Bacon Premium Select Cuts with Burgers & Cheese Bits Premium Select Cuts in Gravy with Beef & Bone Marrow Kibbles ‘N Bits Chef’s Choice Bistro Tender Cuts with Real Turkey, Bacon & Vegetable in Gravy Kibbles ‘N Bits Chef’s Choice Homestyle Tender Slices with Real Beef, Chicken & Vegetables in Gravy Chef’s Choice Bistro Tender Cuts with Real Beef & Vegetable in Gravy Beef, Chicken, Vegetable, Burger Bacon Cheese and Beef Vegetable Variety Pack Beef, Chicken, Vegetable, Meatball Pasta and Turkey Bacon Vegetable Var. Burger Bacon Cheese and Turkey Bacon Vegetable Variety 12-Pack What Kibbles ‘n Bits ®products are impacted? Item Name What is the name of the old supplier? What about the new supplier?ĭue to potential litigation, we will not be releasing the name of either the old or new supplier. Additionally, DNA testing of nine animal species confirmed the animal fat was from cow, pig, and chicken, and no other animal of the nine types tested. Testing done by scientists at an independent, third-party microbiology lab indicates that animal fat was the source of the contamination. Unfortunately, due to speculative and erroneous reporting, there has been a lot of false assumptions made about this. We source animal fat from the United States.ĭo you put cats, dogs, and/or horses in your pet food? We are now sourcing this ingredient from a new supplier. The animal fat comes from cow, pig, chicken and no other animal of the nine types tested. Testing done by scientists at an independent third-party microbiology laboratory indicates that animal fat was the source of the contamination. What was the ingredient that caused this? We are deeply sorry for the concern this has caused.Ĭonsumers who purchased impacted product can call us at 80, Monday through Friday, 9:00 AM – 5:00 PM EST, or email us here with any questions, concerns, or for a refund or replacement product. There is nothing more important than ensuring pet parents can continue to feel confident they are making the best decision for their pets when they choose our brand. In addition, we are enhancing our sourcing and supplier oversight procedures to ensure this does not occur again. We will now test our products for the presence of pentobarbital as a new quality assurance protocol. We stopped production at our manufacturing facility that makes these specific products until we could obtain the ingredient from a new supplier, and we are no longer sourcing the ingredient from the original supplier. ![]() Additionally, the laboratory tests confirm the animal fat was from cow, pig, and chicken and no other animal of the nine types tested. While veterinary experts have confirmed that extremely low levels of pentobarbital do not pose a threat to pet safety, its presence at any level is not acceptable and is not up to our quality standards. We have confirmed extremely low levels of pentobarbital in select shipments of Kibbles ‘n Bits ®canned wet dog food. After launching a thorough and immediate investigation following claims of pentobarbital in canned wet dog food products, we have identified the sole source of contamination.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |